Shipping + Delivery + Local Pickup

We do our best to process your order within 1-2 business days for in-stock items. Custom items can take 5-10 business days and the order processing times may be longer during the busy holiday season.

We offer local delivery, free local pick-up, and shipping across Canada from our location in Ottawa, Ontario. 

Local Pick-up

We offer free local pick-up in the west end of Ottawa by appointment. You can select the "Local Pick-up" option at checkout and when your order is ready, you'll receive a notification with the details to pick up your order.

Local Delivery

NEW! You can now get your party supplies delivered right to your door if you live in the Ottawa area. When you enter your address at checkout, the local delivery option will appear if you're in our delivery zone. Select "Shipping" at checkout to see the delivery option. Deliveries are made weekly. Please note: custom Balloon Bar arrangements are not eligible for delivery and are only available for local pickup.

Special promotion!

$5 local delivery or free delivery for orders $100+ pre-tax*

*This introductory offer is valid for orders placed until February 15, 2023.

Shipping

We currently use Canada Post for shipping across Canada. The shipping cost for your order is calculated at checkout.

There is an option to select $15 flat rate shipping across Canada and free shipping for orders over $150. All orders are tracked and you will receive your tracking number once your order is shipped. 

Please allow 2-8 business days for standard shipping (Expedited Parcel Service) once you receive your tracking number. 

In a rush? If you need your order sooner, please select an upgraded shipping option at checkout.

Note: Canada Post may experience delays during the holiday season. Please allow extra time to receive your package.